AMPS:
Our goal is to buid amps that last multiple lifetimes, but sometimes stuff goes wrong.
As of April 2nd, 2015, we offer a 2 year warranty excluding tubes, damage from tube failure and abuse/modification. It is the customer’s responsibility to pay to ship the product to us, and if it is determined the warranty doesn’t apply according to the preceding conditions, the customer is also responsible for the return shipping. If the product is a warranty repair we cover the return shipping. Non-warranty repairs will be billed at $70/hr plus parts.
Any amps ordered before April 2nd, 2015 are grandfathered into the limited lifetime warranty we previously offered. Why have we stopped offering the limited lifetime warranty? Simply, Chris doesn’t want people bringing him their amps to fix when he’s 85. If you think you qualify for a warranty get in touch below.
We prefer to fix issues in house. Sometimes we will work with trusted techs in other cities to remedy problems, and reimburse them for their time. We do not do this without prior authorization, and we reserve the right to choose a technician as there are some who take advantage. Work that is performed that is unrelated to warranty issues is NOT compensated. We do not furnish circuit diagrams, but, if a tech cannot trace the circuit with their eyeballs in 30 seconds, they shouldn’t be working on it.
When shipping your amp to us for repair - DO NOT INCLUDE: IEC (power) cable, speaker cable, or footswitch. (It saves on shipping cost and we got our own in-house.)
BEFORE CONTACTING US:
Here is a helpful list of things to try (in order if possible) before moving forward.
Plug your instrument straight into the input of your amp. If the problems continue...
Try multiple instrument cables between your instrument and the amp.
Try a different instrument, or plug your instrument into a different listening source / amp to ensure the instrument itself isn't having issues.
If you are using a speaker cabinet, try a different speaker cable between the amp and the cabinet. If you have access to multiple speaker cabinets, try plugging your amp into a different speaker cabinet.
If your reverb is noisy, test it in a different location in your house, and if the problem persists, a different location all together. Try to move it away from equipment around it. Reverb pans pick up noise out of the air, and you may just have it in a particularly noisy area,
If none of these variables have resolved the issue, please contact us for more information.
WARRANTY INQUIRY:
We try to answer every single email we receive within one business day. Sometimes wires get crossed ya know. If you don't hear back it was unintentional so please try again.