We finally got through our massive build list. With that, we are happy to announce that our website is open for orders. Since these are handmade to order, there is a lead time to complete the build cycle. We recommend reaching out to us if you have any questions or concerns regarding lead times or ordering in general. Pedals, and all smaller items are generally in stock and ready to ship.
Domestically we use FedEx for the amps and tube effects, and UPS or USPS for everything else. Internationally we use FedEx for the amps and tube effects and Global Post (USPS) for everything else, but you might consider going through a dealer, as they have lots of experience with the nuances of customs, international shipping, etc.
International Customers: We do not falsify customs documents or invoices, so please do not ask us to.
For amps and tube effects shipping is calculated at the time your final invoice is ready. Additionally, part of the cost includes custom fitted shipping materials (box, amp corners, and plastic moisture cover). We recommend keeping the shipping materials in case the amp has to be moved or stored for any length of time.
European/Australian and Japanese Voltages are possible with a $200 up-charge (European is selectable on the website).
UPDATE 12/11/24 - We are stopping Shipping and Sales to the EU indefinitely. The European Union General Product Safety Regulation (GPSR) goes into effect on Friday, December 13th, and while our products are safe, the GPSR puts increasingly strict demands on product safety documentation.
We hope this is only temporary and will do our best to find a workable solution to continue serving our EU customers.